Privacy Policy

Last Updated: November 20, 2025

Willow Properties Managment Company on behalf of Chelbourne Plaza Condos Association DBA as Chelbourne Delivery (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, sign up for our services, or opt in to receive SMS or email communications.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

• Name

• Email address

• Phone number

• Delivery and service preferences

• Any information you provide when contacting us

1.2 Automatic Data

When you visit our site, we may automatically collect:

• IP address

• Browser type

• Device identifiers

• Pages you accessed

• Time and date of access

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2. How We Use Your Information

We use the information we collect to:

• Provide and manage delivery services

• Send SMS messages and emails related to service updates, notifications, reminders, or promotional content

• Respond to support requests

• Improve our website and services

• Maintain internal records

• Comply with legal obligations

You may receive SMS messages related to:

• Delivery confirmations

• Account updates

• Service notifications

• Promotions and special offers (only if you consented)

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3. SMS Messaging and Consent

By providing your phone number, you give your express written consent to receive SMS messages from us.
This includes automated messages.

Message Details

• Message frequency: Varies based on activity, but may include recurring messages

• Message & data rates: May apply

• Opt-out: Reply STOP at any time to unsubscribe

• Help: Reply HELP for assistance

We Do NOT:

• Sell or share your phone number with third parties for marketing

• Automatically enroll users in SMS programs

• Buy or import phone numbers from external lists

Your phone number is used solely for Chelbourne Delivery communications.

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4. How We Share Information

We do not sell your personal information.

We may share data only with:

• Service providers who assist with messaging or email delivery

• Hosting and IT infrastructure partners

• Legal authorities if required by law

All partners are contractually obligated to protect your information.

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5. Data Storage & Security

We take reasonable technical and organizational measures to safeguard your data, including:

• Encrypted connections

• Access controls

• Server and network protections

While no system is perfectly secure, we work to prevent unauthorized access, misuse, alteration, or disclosure of your information.

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6. Your Rights

You may:

• Opt out of SMS at any time by replying STOP

• Request that we delete your information

• Request a copy of your information

• Request corrections to inaccurate data

To request any of the above, contact us at: general@willowpa.com

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7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

SMS opt-out status is retained to ensure no further messages are sent.

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8. Third-Party Links

Our website may link to external sites.
We are not responsible for the privacy practices or content of those websites.

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9. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

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10. Updates to This Policy

We may update this Privacy Policy periodically. Changes go into effect once posted.
The “Last Updated” date will always reflect the most recent revision.

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11. Contact Information

If you have questions or concerns, contact us at:
general@willowpa.com / 267-865-0001